IT Helpdesk Officer for Apple Devices

Company Name: British School Jakarta

Location: Tangerang Selatan

Posted Date: 14/10/2024 09:12

Salary:

Job Description

CORE PURPOSE:

  • Responsible for supporting the Information Technology (IT) team in handling IT end-users / customers by assigning service tickets and handling walks in requests related to all IT related enquiries, troubleshooting problems and providing solutions in order to ensure seamless day-to-day IT services for end-users.

MINIMUM REQUIREMENTS:

Essential:

  • Minimum Bachelor’s Degree in Information Technology, Computer Science or other relevant disciplines.
  • Minimum 2 years experience in IT services and operations.
  • Posses certifications in professional IT products and network services, enabling effective troubleshooting of related technical issues.
  • Familiar with Apple devices, to manage and troubleshoot iPads, MacBooks, iMacs, and ensure seamless technology integration in our Apple Distinguished School.
  • Good written and verbal communication in English and strong interpersonal skills in order to effectively liaise with internal and external parties, particularly IT end-users / customers and vendors.
  • Strong organisational and administrative skills, customer service skills and understanding the concepts of customer service excellence and customer success/excellence, able to understand the end-user needs and translate into IT solutions in order to provide the highest quality of IT services.
  • Able to work independently or as part of a team, must be able to work at a fast paced working environment and work well under pressure.
  • An understanding of the latest trends and best practices in IT systems.
  • Excellent computer literacy (Microsoft Office and Google Suite).

Desirable:

  • Knowledge or experience in the education industry, particularly in an international school setting.

Apply Here

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