Company Name: PT Damai Indah Semesta
Location: Jakarta Selatan
Posted Date: 14/10/2024 08:47
Salary: Rp 7.000.000 – Rp 8.000.000 per month
Job Description
Job Description:
- Advises customers about necessary service for routine maintenance
- Helps identify a mechanical problem by questioning the customer
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Diagnose car problem before choosing a repair shop
- Search for the right repair shop to fix the vehicle that is having problems
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
- rovides a complete and accurate written cost estimate for labor and parts.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Make reports for superiors related to customer complaints.
Requirement:
- Experience in an automotive Service Advisor
- 5 years Experience
- Have Experience as Car Technician
- Excellent communication and managerial skills
- Experience with the all brand, Specifically for upper segment car or CBU car
- Fluent in communicating in a foreign language, at least English, both Oral and Written and being able to speak Mandarin will be an advantage
- Willing to work at South Jakarta (Pondok Indah)
- Monday-Saturday Work day (half day until 3 pm)