Field Service Representative

Company Name: PT Ebara Turbomachinery Services Indonesia

Location: Karawang Timur

Posted Date: 14/10/2024 07:52

Salary:

Job Description

  • BACKGROUND and EXPERIENCE
  • •    Requires a Bachelor’s degree in Mechanical Engineering plus five to ten years of experience in the field of     turbomachinery; or equivalent combination of education and experience.
  • •    Strong mechanical, thermodynamics aptitude for rotating machinery, as well as commercial aptitude.
  • •    Ability to read and understand drawings, technical documentation, blueprints, layouts and schedules.
  • •    Ability to write technical documents.
  • •    Knowledge of electrical and digital systems.
  • •    Flexible so can cope with wide variety of problems, customers and site conditions.
  • •    Must be willing to work in camps, on platforms and in non-industrialized countries. Tropical fitness is a must.
  • •    Good communication skills. Profound knowledge of the English language, verbal and written.
  • •    Computer skills – Microsoft Word, Excel, Projects, Lotus Notes.
  • •    Advanced Supervisory Skills.
  • •    Ability to lead discussions in training classes and meetings.
  • •    Must be capable of representing Elliott and Ebara
  • SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES
  • •    Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, i.e. ensures that safety, quality and schedule are obtained.
  • •    Adheres to instructions and guidelines as described in the quality and HSE management systems.
  • •    Can be asked to assist in the quotation process for minor projects.
  • •    Handles and coordinates technical issues of a project, such as installation, commissioning, troubleshooting or  maintenance.
  • •    Schedules and allocates personnel and material to execute work scopes, plans and prepares minor projects.
  • •    Performs safety planning and detailing on minor projects.
  • •    Performs the technical job preparation and planning.
  • •    Conducts investigations of product trouble including performance problems and takes corrective action as        directed by the Field Service Manager/Senior Service Engineer. May exercise independent judgment and
  • corrective action plan depending on the nature of the trouble and availability of communication lines.
  • •    Provides technical direction and assists Field Service personnel on other assignments as directed.
  • •    Supervises, directs and controls customer personnel, hired labor and Service Representatives in the installation,  start-up, repair or maintenance of equipment.
  • •    Prepares and gives toolbox talks.
  • •    Responsible for local purchasing.
  • •    Participates in the training of customer’s and own personnel.
  • •    Issues work method statements.
  • •    Conducts experimental programs for development of modifications to field equipment.
  • •    Acts in Site Manager’s capacity while directing work on Elliott equipment as well as on non-Elliott equipment.
  • •    Makes customer courtesy calls to check inventories and promote the sale of parts, inspect new shipments, and  sell service in conjunction with the Service Sales Engineer.
  • •    Keeps Field Service Manager/Support Engineers promptly and thoroughly informed on all work performed,
  • quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.
  • •    Keeps installation back charges from customers and/or mechanical contractors on a minimum through good     judgment and prompt action.
  • •    Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
  • •    Issues Service Reports promptly and completely noting particular instances with dates and names of persons   connected with these events.
  • •    Promotes customer good will through effective communication and cooperation with customer’s personnel.
  • •    Assists in resolving Elliott’s liability in failure claims or checks validity of customer’s claims.

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