Company Name: Pengiklan Anonim
Location: Mampang Prapatan
Posted Date: 13/10/2024 15:17
Salary:
Job Description
Responsibilities:
Client Engagement:
- Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
- Develop and maintain strong, long-term relationships with key clients.
Client Support:
- Provide exceptional support and service to clients, ensuring they have a positive experience with our messaging solutions.
- Assist clients with technical issues and coordinate with internal teams to resolve problems efficiently.
Account Management:
- Oversee client accounts, ensuring that all contractual obligations are met and clients are satisfied with our services.
- Monitor client account health and proactively address any potential issues or areas for improvement.
Client Onboarding:
- Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services.
- Provide training and resources to help clients maximize the value of our messaging solutions.
Feedback Collection and Analysis:
- Collect and analyze client feedback to identify trends, areas for improvement, and opportunities for new services.
- Communicate client feedback to internal teams to drive product and service enhancements.
Retention and Growth:
- Develop and implement strategies to increase client retention and expand our services within existing accounts.
- Identify opportunities for upselling and cross-selling additional services to clients.
Reporting and Documentation:
- Maintain accurate records of client interactions, issues, and resolutions.
- Prepare regular reports on client satisfaction, account status, and service performance.
Requirements:
- Bachelor’s degree in any field.
- Minimum of 1-3 years experience in a customer relations or Client support role, preferably in the IT consulting or messaging services industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support software and CRM systems.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Client-focused mindset with a commitment to providing exceptional service
- A Basic understanding of IT and messaging services is highly desirable.
- Ability to quickly learn and understand technical products and solutions.
- Empathetic and patient approach to customer interactions.
- Ability to work independently and as part of a team.
- High level of integrity and professionalism.