IT Customer Support Specialist

Company Name: PT Infinitium Solutions

Location: Jakarta Pusat

Posted Date: 13/10/2024 11:33

Salary:

Job Description

  • WHY WE NEED YOU
  • First point of contact, identifying nature of queries and routing to the appropriate team if required.
  • To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level (SLA).
  • To escalate to 2nd level support group when required with detailed description of the problem for further troubleshooting and resolution.
  • Follow up and solve incidents; escalate incidents to Level 2 when unable to resolve at Level 1 and ensuring that service quality levels meet expectations.
  • To monitor the escalation procedures and keep end-users informed.
  • Take ownership, log, and co-ordinate all related queries and request from customers.
  • Ensure all queries are logged and request to IT support ticket system.
  • Customer on-boarding for all the payment services offer by company.
  • Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem and verifies resolution of problem with the customers
  • GOOD TO HAVE
  • Candidate must possess at least a Bachelor’s Degree/Post-Graduate Diploma/Professional Degree in Information Technology/Business Studies/Administration/Management or equivalent
  • Experience at least 2 year in administration & operation fields
  • Multi-tasking and knowledge in E-Commerce/Payment Services are added advantages
  • Willing to learn, positive attitude and self-motivated
  • Has experience in Customer Service or at least passion in providing good service and resolving issues
  • Strong sense of responsibility and good team spirit
  • Good manner and communication skill
  • Prepare reports and analysis for management review
  • Graduates are welcome if able to provide strong portfolio on this position
  • Speaking English must be
  • Location work at central jakarta nearby sudirman station

Apply Here

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