Company Name: Lago Villas Bali
Location: Bali
Posted Date: 11/10/2024 17:43
Salary:
Job Description
- Guest Service Supervisor
Location:
Uluwatu, Bali, Indonesia
Experience:
Minimum 2 years of experience in Guest Service.
Responsibilities:
- Serve as the primary point of contact for guests from the moment of check-in until check-out. Address any queries or concerns, ensuring a personalized and memorable experience.
- Oversee and handle all guest inquiries made through Direct Communication/WhatsApp/Phone/Email. Ensure that inquiries are accurately responded and provided.
- Collaborate with the operational team to Ensure that inquiries are accurately responded and provided.
- Maintain clear and effective communication with other departments, including housekeeping and maintenance, to ensure villas are prepared to meet guest expectations upon arrival.
- Implement and manage feedback mechanisms to gather guest insights post-stay. Use feedback to enhance service offerings and resolve any recurring issues.
- Generate regular reports on guest feedback and provide insights and recommendations to senior management to optimize operations.
Requirements:
- A bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
- Proven experience as a Guest Service Supervisor or Housekeeping Supervisor at least 2+ years, preferably in the hospitality or villa management sector.
- Strong familiarity with Guest Service and Housekeeping Standards.
- Excellent organizational skills and the ability to manage multiple tasks simultaneously.
- Outstanding communication and interpersonal skills, with fluency in English; additional languages are a plus.
- Strong leadership qualities and a team-oriented approach.
- Detail-oriented with a passion for delivering excellent customer service.
- Willing to work in Uluwatu area.
Benefits:
- Monthly salary
- BPJS Kesehatan dan Tenaga Kerja
- Weekly day off, Public holiday, Annual leave
- Opportunities for professional career growth and development
- A dynamic and highly supportive work environment