Company Name: PT INTAN PARIWARA GROUP
Location: Klaten
Posted Date: 11/10/2024 14:37
Salary:
Job Description
Requirements:
- Bachelor’s degree in business administration, finance, or a related field preferred.
- At least 7-10 years as Head of Collections, preferably within the financial services, Automotive, or Collection Agency
- Strong knowledge of collections practices, laws, and regulations
- Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines
Responsibilities:
- Develop and implement effective collections strategies, policies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Set and maintain collection budgets, establishing best practices and efficient, integrated workflows
- Monitor and analyse the performance of the collections team, implementing measures to improve productivity, success rates and potential risks
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Develop and maintain relationships with external collection agencies, and other service providers as necessary.
- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.