Company Name: PT PENTATERRA DELISINDO ASIA
Location: Surabaya
Posted Date: 11/10/2024 13:03
Salary:
Job Description
Job Description:
- Operations Management
- – Oversee daily operations to ensure the smooth running of the restaurant.
- – Ensure compliance with health and safety regulations.
- – Manage inventory, ordering supplies, and ensuring the kitchen is well-stocked.
- – Implement and maintain operational procedures and standards.
- – Monitor and analyze financial performance, including sales, expenses, and profitability.
- Staff Management
- – Recruit, hire, train, and supervise staff members.
- – Develop work schedules to ensure adequate staffing levels.
- – Foster a positive and productive work environment.
- – Conduct performance evaluations and provide ongoing training and development.
- – Handle employee relations issues and implement disciplinary measures as needed.
- Customer Service
- – Ensure high levels of customer satisfaction by delivering excellent service.
- – Address customer complaints and resolve issues promptly.
- – Implement strategies to improve customer experience and increase repeat business.
- – Monitor and respond to customer feedback and reviews.
- Marketing and Sales
- – Develop and implement marketing strategies to attract new customers and retain existing ones.
- – Organize promotional events and special offers.
- – Collaborate with the marketing team to create and distribute promotional materials.
- – Monitor market trends and competitor activities.
- Financial Management
- – Prepare and manage budgets, forecasts, and financial reports.
- – Control operational costs and identify cost-saving opportunities.
- – Manage cash flow, including handling bank deposits and ensuring accurate record-keeping.
- – Ensure compliance with financial policies and procedures.
- Qualifications
- – Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
- – Minimum of 5 years of experience in restaurant management.
- – Strong knowledge of Japanese cuisine and food service industry trends.
- – Excellent leadership, organizational, and communication skills.
- – Proven ability to manage a team and foster a positive work environment.
- – Strong financial acumen and experience with budgeting and financial reporting.
- – Ability to work flexible hours, including evenings, weekends, and holidays.
- Skills
- – Customer service-oriented with a passion for delivering excellent service.
- – Proficient in restaurant management software and Microsoft Office Suite.
- – Strong problem-solving skills and the ability to make decisions under pressure.
- – Excellent interpersonal skills and the ability to build relationships with staff and customers.
- – Detail-oriented with strong organizational skills.