Company Name: PT Expat Roasters Indonesia
Location: Denpasar
Posted Date: 11/10/2024 08:26
Salary: Rp4.000.000 – Rp6.000.000 per month
Job Description
- Are you a dynamic individual with a passion for account management? We are actively seeking a highly qualified and results-driven Customer Success to join our team. In this key role, you will nurture client relationships, drive business growth, and ensure that our customers receive outstanding service throughout their journey with us.
- We are looking for someone who has exceptional communication and networking skills, a strong work ethic, and a passion for the specialty coffee industry. If you are a self-motivated individual with a proven track record of success in account management and customer satisfaction, we encourage you to apply.
Responsibilities:
- Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring successful delivery of our products and services.
- Serve as the primary point of contact for customers, addressing their queries, concerns, and feedback promptly and professionally.
- Collaborate closely with the training, marketing, and product teams to deliver tailored solutions to clients.
- Develop a deep understanding of the specialty coffee industry and be able to communicate the value of our products to customers.
- Proactively identify new business opportunities within existing accounts, including upselling and cross-selling.
- Conduct regular business reviews with clients to ensure alignment and drive continuous improvement in service and satisfaction.
- Manage the contract renewal process, ensuring timely communication and customer retention.
- Work with internal teams to resolve customer issues and ensure a smooth onboarding experience for new clients.
- Keep detailed records of client interactions, sales, and account status using CRM tools.
- Stay up to date on industry trends, market activities, and competitor analysis to provide relevant insights to clients.
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field.
- 2-3 years of experience in account management, customer success, or sales roles, preferably in the F&B industry or specialty coffee.
- Proven ability to manage multiple client relationships and drive business growth.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong problem-solving skills and the ability to handle client complaints or issues in a proactive and positive manner.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and strong organizational skills.
- Passion for specialty coffee and a desire to share that enthusiasm with clients.
- Ability to work collaboratively in a fast-paced environment and adapt to evolving business needs.
- A proactive attitude with a focus on exceeding customer expectations and driving business results.