Company Name: PT Allo Fresh Indonesia
Location: Jakarta Selatan
Posted Date: 09/10/2024 16:32
Salary:
Job Description
Overview:
- As a Content Operations, you will be responsible for managing and optimizing the operational content lifecycle across platforms. You will lead initiatives that improve onboarding times, reduce operational errors, and support revenue and customer satisfaction targets. This role involves collaborating with multiple teams, optimizing workflows, and ensuring that our operational content is accurate, accessible, and contributes to our overall strategic goals.
Key Responsibilities:
1) Enhance Operational Efficiency:
- Reduce onboarding times.
- Improve content accuracy and cut error rates.
- Implement process improvements to reduce headcount costs and operational friction.
2) Support Strategic Goals:
- Drive initiatives to meet NPS targets by reducing complaints and operational errors.
- Ensure content processes support revenue goals and fraud prevention measures.
3) Cross-Functional Collaboration:
- Work with Product, Operations, and Tech teams to optimize content workflows and integration.
- Establish governance frameworks to maintain content quality and compliance.
4) Data-Driven Improvements:
- Track and analyze metrics like SLA, error rates, and content performance to inform strategy and continuous improvement.
Requirements:
- 5+ years of experience in content operations, process improvement, or similar roles with a focus on operational efficiency – preferably in a startup or fast-paced environment.
- Proven success in improving SLAs, reducing error rates, and optimizing workflows within a complex, cross-functional environment.
- Strong data analysis skills, with experience tracking NPS, SLA, and content accuracy rates.
- Experience in e-commerce, operations, or similar sectors, with a focus on managing data and content life cycles.
- Excellent project management skills, with a track record of implementing process changes and improvements.
- Strong collaboration and communication skills, able to influence stakeholders and work across departments to achieve operational goals.