Company Name: Teleperformance Malaysia Sdn Bhd
Location: Jakarta Raya
Posted Date: 09/10/2024 14:26
Salary: RM 7,000 – RM 9,000 per month (MYR)
Job Description
Application link:
https://careerseng-teleperformance.icims.com/jobs/49421/customer-success-specialist—japanese—penang/job?mode=job&iis=Job++Board&iisn=JobStreet
- Job Details
Shift:
5 working days (Rotational Shift)
Location:
Penang, Malaysia
- Who is Teleperformance Malaysia?
- Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
- Responsibilities
- Answer customer inquiries over the phone, chat, and/or email
- Log customer interactions in our system for proper documentation
- Follow-up with customers as appropriate
- Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)
- Participate in team meetings and strategize on team performance improvement
- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
Qualifications:
- Bachelor’s degree or Diploma in any discipline
- Fluency in written and spoken English and Japanese (N1 or N2 Level)
- Experienced or interest in a BPO, Customer Service, and/or Sales
- Willing to work rotational shift
- Willing to relocate to Penang
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