Company Name: PT Smartec Teknologi Indonesia
Location: Jakarta Selatan
Posted Date: 09/10/2024 10:53
Salary:
Job Description
Job Descriptions:
- Identify training needs by evaluating the performance and skills gap among the collection agents
- Formulating training module based on the real data and needs of the collection agents
- Conducting training sessions and coaching for new joiners and existing collection agents
- Providing training and coaching session for low performing agents to improve their performance
- Providing training and coaching session for the high performing agents to guide them for a higher achievements
- Assessing the effectiveness of training programs and making necessary modifications
- Collaborating with other departments to identify areas for improvements
- Keep updated with the latest collections practices and regulations
- Creating and maintaining training records and reports
Qualifications:
- Candidate must possess at least Bachelor Degree from any major
- Have minimum 1 year of experience as a Desk Collections Trainer, preferably from Financial Technology company
- Have in-depth knowledge of collections practices and regulation
- Strong knowledge and practical skills of coaching and training
- Strong interpersonal and communication skill
- Good analysis skill to identify gap among the collections agents
- Good attitude and discipline