Company Name: Symrise Asia Pacific Pte Ltd
Location: Jakarta Pusat
Posted Date: 07/10/2024 13:19
Salary:
Job Description
- About Symrise AG
- Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 4.6 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
- Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
- Symrise – always inspiring more …
- Customer Service Executive (F&B), Indonesia
- The primary role of Customer Service Executive includes processing the orders placed by customers, validate orders, handle customer complaints including shipping and as well as ensure on-time delivery process are well taken care of to drive excellent customer service standards and maintain high customer satisfaction. You will be required to collaborate closely with cross functional teams and reports directly to Customer Service Manager, based in Singapore.
The Position:
- Responsible to ensure effective and accurate processing of all sales orders in the system and ensure timely delivery to key customers.
- Perform order entry / validations with high level of accuracy and in accordance with compliances.
- Be the main point of contact for customers to inquire on order management and further queries.
- Worked closely with cross departments to ensure timely production and dispatch of goods within the tight timeline to satisfy the needs of key customers.
- Manage order tracking activities in system to review and escalate risks and opportunities including sending order confirmation to customers, keep customers informed of order status, react promptly to order instruction changes by customers
- Assist the team to perform investigation on customers’ complaints samples
- Coordinate goods return or product recall if required.
The Ideal Candidate:
- Diploma in Business Management or equivalent with at least 3-5 years of experience in Customer Service function.
- Native in Bahasa Indonesia as required to communicate with Indonesia stakeholders
- An excellent team player, customer oriented and independent.
- Good interpersonal and communication skills
- Proficient in Microsoft Excel with excellent SAP experience will be an added advantage