Company Name: PT PENTATERRA DELISINDO ASIA
Location: Tangerang
Posted Date: 07/10/2024 13:17
Salary:
Job Description
Key Responsibilities:
1. Operational Management:
- Oversee daily restaurant operations, ensuring smooth functioning of all sections.
- Monitor kitchen operations to ensure food quality, hygiene, and efficiency.
- Coordinate with chefs to ensure timely food preparation while maintaining the highest standards of quality and presentation.
- Ensure compliance with health, safety, and sanitation standards.
2. Customer Service:
- Foster a welcoming and pleasant dining experience by training staff to deliver excellent customer service.
- Resolve customer complaints and concerns promptly and professionally.
- Monitor and respond to customer feedback on platforms like Google, Yelp, and social media.
- Implement strategies to improve customer satisfaction and retention.
3. Team Leadership & Staff Management:
- Recruit, train, and manage all restaurant staff, including servers, kitchen staff, and bartenders.
- Schedule shifts and assign tasks to ensure efficient staff coverage during peak hours.
- Provide ongoing training and development for team members to ensure high performance and job satisfaction.
- Conduct performance evaluations, manage disciplinary actions, and resolve conflicts.
4. Financial Management:
- Manage the restaurant’s budget, including labor costs, inventory, and other expenses.
- Track sales performance and implement initiatives to drive revenue growth.
- Ensure accurate financial reporting, including daily sales reports, cash handling, and bank deposits.
- Work with suppliers and vendors to manage inventory and negotiate contracts.
5. Marketing & Promotions:
- Collaborate with the marketing team to develop and execute promotional campaigns, seasonal offers, and events.
- Identify opportunities for local partnerships and community engagement to drive traffic to the restaurant.
- Maintain an active social media presence for the restaurant to attract new customers and build brand loyalty.
6. Facility Management:
- Ensure that the restaurant environment is clean, safe, and in excellent condition.
- Coordinate with maintenance teams to address any repairs or equipment issues in a timely manner.
- Monitor stock levels of essential supplies and equipment, placing orders as necessary.
Qualifications & Requirements:
- Proven experience as a Restaurant Manager or similar leadership role in the food and beverage industry.
- Strong understanding of restaurant operations, including front of house, kitchen, and inventory management.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Knowledge of health and safety regulations in the food industry.
- Experience with restaurant management software (POS systems, inventory management).
- Ability to work flexible hours, including nights, weekends, and holidays.
- A passion for food, customer service, and hospitality.
Preferred:
- Previous experience working in a Japanese or Asian cuisine restaurant.
- Familiarity with Abura Soba or similar noodle dishes.