Company Name: Jape Group Australia
Location: Bali
Posted Date: 07/10/2024 12:37
Salary:
Job Description
- The Location
- This role is based in the capital of Timor-Leste, Dili, a place of burgeoning opportunities as one of the world’s youngest nations.
- Watch the sun rise over the mountains and set over the beautifully blue ocean horizon every day. Timor-Leste is an up-and-coming tourism destination for discerned travellers looking for new experiences in a unique setting, rich in history, culture, and friendly smiles.
- The Company
- Timor Plaza is a premier shopping centre and commercial property hub in Dili, Timor-Leste. Owned by the Jape Group, it is home to a vibrant mix of retail, dining, and entertainment options, along with office spaces, and various accommodation options at Timor Plaza Hotel & Apartments.
- To find out more, visit our website or watch our video below.
- The Opportunity
- We are seeking for an experienced Senior Front Office Coordinator to head our front office team to provide our guests with a memorable experience.
- You will be reporting directly to the Front Office Manager and responsible for providing a high level of customer service and overseeing the day-to-day operations of the front office.
- As the Senior Front Office Coordinator, you’ll serve as the welcoming face and the embodiment of our hotel’s image. Exceptional interpersonal skills and a friendly demeanour are paramount for success in this role.
Duties and Responsibilities:
- Assist the Front Office Manager by ensuring that the front office operation runs smoothly and ensure improvements are made
- Ensure daily house count, arrivals/departures, in-house group activities, room rates, special rates, promotions, adjusting guest allocations and online bookings are monitored
- Providing front office services such as concierges, member services, reservations, valet, luggage, communications, and transportation
- Maintain occupancy, revenue, other expenses, and profit margins within management parameters
- Set room inventory controls by adjusting rates and conducting daily calls to determine selective competitor’s rates
- Maintain desired levels of quality using management standards, guest comment cards, website reviews and management inspection scores
- Understand and follow policies and for the hotel’s key control system
- Physically check all assets belonging to the Front Office are well taken care of
- Perform night audit when needed
- The Perfect Fit
To be considered for the role, the ideal candidate will have:
- A Bachelor’s degree (or higher) in Hospitality, Tourism, or similar field
- At least 2 years’ experience in a similar role in a 4 or above star Hotel
- Strong customer service skills
- Exceptional organisation, leadership, problem solving & communication skills
- Strong knowledge of related computer and Hotel management software
- In depth knowledge of hotel and customer service best practices
- Fluency in written and spoken English and Bahasa Indonesia
- Preference will be given to candidates who have additional language skills, particularly Chinese Mandarin.