Senior Front Office Coordinator

Company Name: Jape Group Australia

Location: Bali

Posted Date: 07/10/2024 12:37

Salary:

Job Description

  • The Location
  • This role is based in the capital of Timor-Leste, Dili, a place of burgeoning opportunities as one of the world’s youngest nations.
  • Watch the sun rise over the mountains and set over the beautifully blue ocean horizon every day. Timor-Leste is an up-and-coming tourism destination for discerned travellers looking for new experiences in a unique setting, rich in history, culture, and friendly smiles.
  • The Company
  • Timor Plaza is a premier shopping centre and commercial property hub in Dili, Timor-Leste. Owned by the Jape Group, it is home to a vibrant mix of retail, dining, and entertainment options, along with office spaces, and various accommodation options at Timor Plaza Hotel & Apartments.
  • To find out more, visit our website or watch our video below.
  • The Opportunity
  • We are seeking for an experienced Senior Front Office Coordinator to head our front office team to provide our guests with a memorable experience.
  • You will be reporting directly to the Front Office Manager and responsible for providing a high level of customer service and overseeing the day-to-day operations of the front office.
  • As the Senior Front Office Coordinator, you’ll serve as the welcoming face and the embodiment of our hotel’s image. Exceptional interpersonal skills and a friendly demeanour are paramount for success in this role.

Duties and Responsibilities:

  • Assist the Front Office Manager by ensuring that the front office operation runs smoothly and ensure improvements are made
  • Ensure daily house count, arrivals/departures, in-house group activities, room rates, special rates, promotions, adjusting guest allocations and online bookings are monitored
  • Providing front office services such as concierges, member services, reservations, valet, luggage, communications, and transportation
  • Maintain occupancy, revenue, other expenses, and profit margins within management parameters
  • Set room inventory controls by adjusting rates and conducting daily calls to determine selective competitor’s rates
  • Maintain desired levels of quality using management standards, guest comment cards, website reviews and management inspection scores
  • Understand and follow policies and for the hotel’s key control system
  • Physically check all assets belonging to the Front Office are well taken care of
  • Perform night audit when needed
  • The Perfect Fit

To be considered for the role, the ideal candidate will have:

  • A Bachelor’s degree (or higher) in Hospitality, Tourism, or similar field
  • At least 2 years’ experience in a similar role in a 4 or above star Hotel
  • Strong customer service skills
  • Exceptional organisation, leadership, problem solving & communication skills
  • Strong knowledge of related computer and Hotel management software
  • In depth knowledge of hotel and customer service best practices
  • Fluency in written and spoken English and Bahasa Indonesia
  • Preference will be given to candidates who have additional language skills, particularly Chinese Mandarin.

Apply Here

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