IT Support

Company Name: PT Permata Hijau Makmur

Location: Jakarta Selatan

Posted Date: 07/10/2024 09:40

Salary: Rp 7.000.000 – Rp 10.000.000 per month

Job Description

An insurance BPO company with global operation is looking for a passionate individual to work as IT Support. You will work alongside our global IT team and carry out the following main responsibilities:

  • Monitoring and maintaining company’s IT infrastructure including hardware, data & storage, networks, and systems
  • Managing admin-related Microsoft 365 (Microsoft Azure/Entra, Intune, Defender, Purview, and Cloud)
  • Implementing and overseeing security measures to protect the organization’s data and information, including security incident reporting and cyber security training for employees
  • Managing and performing regular maintenance on company devices
  • Providing technical assistance and support to users
  • Troubleshooting technical problems including network, security issues and incidents

Must-Have Requirements:

  • Fluent in English (both verbal and written) is a mandatory
  • Experience with the functionality, operation, and maintenance of computer hardware, software and networks – Microsoft 365, Windows OS 10 or 11, and IT infrastructures & Security such as switch, access points, and various forms of endpoint security like firewall
  • Experienced or familiar with basic network configuration (e.g. IP segments, VLAN), network architecture, and related protocols
  • Proven understanding of Cyber Security frameworks
  • Min. 1 year experience in IT Support position or cyber security-related duties such as incident detection and response
  • Good communication skill, responsive, proactive, strong analytical and problem-solving skills
  • Have the ability to see problems, troubleshoot and fix issues

Nice-to-Have Requirements:

  • Deep understanding of IT and Information Security concepts
  • Experience in data protection, privacy, and compliance
  • Familiarity with IT security standards and frameworks
  • Up to date knowledge of the latest cyber security trends and hacker tactics
  • Understanding of security frameworks such as ISO 27001 or NIST
  • Experienced or familiar with Virtual Desktop Services such as AWS, Citrix, etc.
  • Min. Diploma/bachelor’s degree majoring in Information Technology, Computer Science, and Information System
  • Willing to work in flexible hours to handle urgent issues

Apply Here

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