Reservation Staff

Company Name: Perseroan Terbatas Blue Hour Management

Location: Seminyak

Posted Date: 07/10/2024 07:42

Salary: Rp 4.000.000 – Rp 5.500.000 per month

Job Description

  • Luxury Villa Bali, a premier villa management company in Bali, is seeking an experienced and dedicated professional to join our team as a Reservation Staff.

Job Description:

  • Manage and optimize the villa reservation system to ensure maximum efficiency and accuracy
  • Handle reservation requests from high-end clients and travel agencies with utmost professionalism
  • Handling booking and inquiries from all sources (OTA, Direct, WhatsApp, etc)
  • Liaise with the Operations team to ensure villa readiness, including special guest requests and preferences
  • Work closely with the Concierge team to arrange additional services such as airport transfers, in-villa dining, and excursions
  • Resolve reservation-related issues promptly and efficiently, ensuring guest satisfaction at all times

Qualifications:

  • Minimum 1 years of experience in luxury hotel or villa reservations
  • Excellent communication skills in English is mandatory – must be fluent in both spoken and written English
  • Experience with channel management and online travel agencies (OTAs)
  • Strong multitasking abilities and capacity to work effectively under pressure
  • Meticulous attention to detail and robust problem-solving skills
  • In-depth knowledge of the luxury tourism industry, particularly in Bali
  • Ability to work seamlessly across departments, fostering a collaborative work environment
  • Strong interpersonal skills to effectively communicate with both internal teams and external partners
  • Capability to handle sensitive information discreetly and maintain confidentiality

Apply Here

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