Company Name: PT Smart Property Management Solutions
Location: Badung
Posted Date: 04/10/2024 14:47
Salary:
Job Description
- We are looking for a reservation admin to answer inquiries and assist our customers with their bookings at our rapidly expanding property management company.
Requirements:
- • High school diploma
- • Proficient in English Language
- • Excellent written and verbal communication skills.
- • Customer-service experience.
- • Multi-tasking and time-management skills, with the ability to prioritize tasks.
- • Proficient in microsoft office suite and Google drive tools
- • Able to work in a rapid pace environment
Advantages:
- • C1 or C2 English Language certification or any equivalent English language certification (TOEFL, etc…)
- • Experience working in sales or public relations, preferably in the hospitality or travel industries.
- • Experience in OTA platforms, basic knowledge of booking procedures and softwares
Reservation Agent Responsibilities:
- • answering messages on OTA platforms
- • answering messages on all platforms we use with our customers/guests
- • managing reservation requests on OTA platforms
- • arranging all reservation related activities and services
- • Administration of all reservation related information
- • assisting the property managers to accommodate customers requests
- • Making reservations, keeping track of all customers inquiries
- • Communicating with our partners and to ensure that all customers request and reservations are on track
- • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- • Helping to plan travel itineraries by suggesting local tourist attractions and places of interest.
- • Processing payments and sending confirmation details to customers.
- • Selling and promoting reservation services
- • Answering any questions customers might have about the reservation process.
- • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.