Quality Assurance – Contact Center

Company Name: PT Rajawali Berdikari Indonesia

Location: Semarang

Posted Date: 04/10/2024 11:34

Salary: Rp 3.599.000 – Rp 3.600.000 per month

Job Description

  • Monitoring and evaluate Customer Service Agent from Omnichannel
  • Evaluate Customer Service Agent performance based on established criteria, such as response speed calls, problem handling skills, and ability to interact with customers
  • Provide training and development to agents to improve skills and competency in handling customer interactions
  • Analyze data from customer-agent interactions to identify problems and look for ways to improve the quality of service
  • Create reports data statistic to monitor contact center performance and take necessary actions to improve the quality of service.

Requirement:

  • The candidate at least have a Diploma, Bachelor’s Degree in any field
  • Experience as Quality assurance contact center, preferably min 1 year experienced
  • Must be proficient with microsoft office (Expert word & Excel)
  • Excellent English communication skills, both verbal & written in English (Value added)
  • Excceptional listening and analytical skills, attention to detail dan problem solving skills

Apply Here

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