Company Name: PT Concentrix Services Indonesia
Location: Yogyakarta
Posted Date: 03/10/2024 14:47
Salary:
Job Description
Responsibilities:
- • Answer incoming calls including email and chat in a timely manner.
- • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- • Build sustainable relationships and engage customers by taking the extra mile
- • Keep the customer’s privacy and protect customer information.
- • Meet personal/team qualitative and quantitative targets.
- • Handle simple to difficult inquiries in a given span of time.
- • Manage different types of callers in a given span of time.
- • Achieve the given metrics in accordance to the center’s commitment to client
- • Manage and resolve customer complaints.
- • Identify and escalate issues to supervisors.
- • Provide accurate information and excellent customer service.
- • Research required information using available resources.
- • Research, identify, and resolve customer complaints using applicable resources.
- • Process request according to customer’s preference on time
- • Route calls to appropriate resources
- • Document all call information according to standard operating procedures.
- • Recognize, document, and alert the management team of trends in customer calls.
- • Follow up customer calls where necessary.
- • Complete call logs and reports
Minimum Requirements:
- Minimum 6 months relevant working experience in travel industry as customer services.
- Minimum Qualification Diploma/Bachelors/Masters
- Proficient in relevant computer applications
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills