Company Name: Pengiklan Anonim
Location: Bali
Posted Date: 03/10/2024 13:58
Salary: Rp 3.500.000 – Rp 4.500.000 per month
Job Description
CS Job Decsription:
- – Respond to customer inquiries via OTA and WhatsApp Channels in a timely and profesional manner;
- – Assist guests with the booking process, including reservations, modifications, and cancellations;
- – Troubleshoot and resolve guest concerns, from booking issues to accommodation-related matters, ensuring a positive experience.
- – Work closely with the villa manager, housekeeping, and operational teams to resolve guest issues promptly on daily basis.
– Review management:
gather and analyze guest feedback to improve our services, and escalate issues when necessary.
- – In coordination with villa manager, provide accurate and up-to-date information about our properties, amenities, and services to guests.
- – Facilitate smooth check-ins and check-outs, addressing any last-minute requests or adjustments.