Company Name: Paletas Wey
Location: Denpasar
Posted Date: 02/10/2024 16:25
Salary: Rp 4.000.000 – Rp 4.500.000 per month
Job Description
Key Responsibilities:
1. Sales & Customer Support:
• Monitor Customer Orders:
- o Track customer orders to ensure the Cost Control team has sent the order to the third-party cold store for preparation and outbound delivery.
- o Maintain regular communication with the Operations Team to ensure delivery schedules are met.
- o Follow up with customers regarding order status, delays, and delivery confirmation.
2. Order Fulfillment & Stockout Monitoring:
• POS Stockout Tracking:
- o Track stockouts at POS locations, detailing how long the POS was out of stock and the number of lost sales (in pieces and revenue).
- o Identify the reason for the stockout and which Merchandise Leader was in charge.
- o Provide actionable insights for restocking or promotional efforts to avoid future stockouts.
3. Maintenance Request Tracking:
• Monitor Maintenance Requests:
- o Track when maintenance requests (e.g., freezer issues) were placed, when they were completed, and if there were any delays.
- o Report the number of days delayed and the reason for the delay (e.g., parts availability, scheduling issues).
- o Assess the impact of delayed maintenance on sales, such as product spoilage or lost opportunities.
4. Monthly Sales Analysis:
• Month-over-Month Sales Comparison:
- o Provide a comparison of last month’s sales versus the current month for each POS, highlighting any sales drops in both percentage and units sold.
- o Identify reasons for the sales drop (e.g., stockouts, delivery issues, customer trends) and provide recommendations for addressing these declines.
5. Cross-Department Collaboration:
• Cost Control Team:
Coordinate with Cost Control to confirm that orders are processed and sent to third-party cold storage for outbound delivery.
• Operations Team:
Communicate with Operations to track delivery fulfillment and ensure customer orders are delivered on time.
6. Customer Engagement & Follow-Up:
• Customer Feedback:
Collect and report customer feedback regarding deliveries, stock levels, and overall satisfaction. Proactively inform customers of delays or issues and ensure a satisfactory resolution.
• Customer Satisfaction Monitoring:
Regularly follow up with customers post-delivery to confirm that products have arrived in good condition and meet expectations.
Reports to the Sales Area Manager:
1. Weekly Sales Support Report:
- o Number of orders processed and sent to the cold store.
- o Delivery performance (on-time vs. delayed orders) and post-delivery follow-ups with customers.
- o Stockout incidents at POS, detailing lost sales and reasons for stockouts or overstock.
- o Maintenance requests and their resolution status (including delays).
2. Monthly Sales Performance Report:
- o Comparison of last month’s sales vs. the current month at each POS, highlighting locations with a decline in sales (in percentage and pieces).
- o Summary of stockouts, overstock, lost sales, and any maintenance issues impacting performance.
3. Ad Hoc Issue Reports:
- o Immediate reports when significant issues arise (e.g., critical delivery delays, stockouts, maintenance problems) with suggested actions for resolution.
Key Performance Indicators (KPIs):
• Order Fulfillment Rate:
Percentage of orders delivered on time and successfully fulfilled.
• Stockout Rate at POS:
Frequency and impact of stockouts at POS locations, including lost sales and resolution.
• Customer Satisfaction:
Based on post-delivery follow-ups and feedback.
• Sales Performance Decline:
Percentage of POS locations with declining sales
• Maintenance Request Fulfillment:
Time taken to inform maintenance issues to Sales Area Manager and Operational Area Manager and their impact on sales.
Skills & Qualifications:
• Data Analysis:
Ability to analyze sales data, track stock levels, and provide actionable insights to improve performance.
• Cross-Functional Collaboration:
Strong communication skills for working across teams (Cost Control, Operations, and Sales Team).
• Problem-Solving:
Proactive approach to identifying and resolving stock, delivery, and maintenance-related issues.
• Customer Focus:
Dedicated to ensuring customer satisfaction and improving the customer experience at POS locations.