Company Name: A.P. Moller – Maersk
Location: Jakarta Raya
Posted Date: 02/10/2024 15:19
Salary:
Job Description
- Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
- At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
- With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
- Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.
What we offer:
- This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
- You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Role:
Customer Service Agent for Mixed ID verticals
Key Responsibilities:
- Build strong and lasting relationships with customers and provide second-to-none customer service.
- Take full responsibilities and end-to-end ownership of customer shipments and issues.
- Engage in constructive problem resolution and provide solutions.
- Act and communicate proactively and keep customers informed of any issues or changes in the booking.
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
- Work independently and assist the team in realizing goals and standards – share knowledge and best practices
- Handle accounts and act as a point contact for customer’s resolution from internal & external stakeholders.
- Follow up shipments / customer enquiries related to Export, Import, Trucking, Customs Clearance and Documentation.
What we are looking for:
- Previous customer service experience in logistics and supply chain is mandatory with at least 2 years’ experience in handling Export & Import shipments.
- Preferably if have exposure in following up Customs Clearance documentation (PEB/PIB) & Trucking arrangement
- Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
- Can handle pressure and high volume of customers. With good persuasion and customer service skills.
- Personable, energetic and excellent communication skills (fluent in English verbal and written communication).
- Someone who is an excellent team player and able to work effectively under pressure.
- Should have the ability to converse with people of all levels and is well organized, efficient, and effective.