Company Name: PT Infiniti Jaya Indonesia
Location: Surabaya
Posted Date: 01/10/2024 15:46
Salary:
Job Description
- We are seeking a highly motivated and experienced Operations Executive to join our team at ESYE.
- The Retail Operations Executive will be responsible for overseeing daily store operations, ensuring that our stores are running smoothly and efficiently whilst delivering excellent customer experience to our customers.
- Job Highlights
- Fun, flexible, and dynamic work environment
- Great culture for learning and development
- Attractive remuneration package and staff benefits
- The Role
- As our Brand Ambassador
- Establish a constant focus on our Brands, continually driving engagement, knowledge, and passion for our Brands across all our stores and teams.
- As a Team Leader
- Be a presence and a role model leading on the store floor, acting as a brand ambassador, and leading by example in providing excellent customer service to our guests.
- Monitor, coach, and provide feedback to the store team to deliver the same standard of excellent customer experience.
- Have excellent product knowledge and drive the same standard across all stores.
- Drive the use of digital assets to enhance the customer experience at our stores.
- Be operationally hands-on, working with the teams on the sales floor to achieve daily, weekly, and monthly KPIs set by Management.
- Retaining and Developing Talent
- Lead, inspire, and maintain a high-performing, positive team.
- Continually elevate the capability of the store team through recruitment, staff development, mobility, and effective succession planning.
- Establish a learning culture within the team about our Brands and products.
- Assist in the recruitment, training, and development of all Sales Associates.
- Manage and maintain low staff turnover and absenteeism rates.
- Conduct annual, half-yearly, and quarterly individual performance reviews with all teams.
- Provide constructive feedback and constantly provide coaching to individuals and teams to improve personal and store performance.
- Propose internal promotions and transfers when necessary.
- Inform and update Management on any disciplinary issues.
- Nurturing Customer Relationships
- Establish and embed customer-focused behaviors across all stores.
- Build and cultivate long-term customer relationships and lead all stores to do the same.
- Develop local clientele and VIP lists.
- Address, manage, and resolve any customers’ feedback and complaints.
- Maintain a high level of motivation in all stores and ensure teams are dedicated to always offering the best customer service.
- Driving Store Performance and Productivity
- Drive operational excellence across all areas of the store.
- Ensure staff compliance with all corporate standards, policies, and initiatives.
- Work with the Management to develop, implement and update operational procedures and policies.
- Maintain a luxury environment, ensuring excellent execution and maintenance of Visual
- Merchandising Guidelines across the stores.
- Plan a well-organized store roster according to daily traffic and sales trends to ensure appropriate staffing levels and adequate coverage.
- Communicate and ensure that the teams are aware of all the brands’ promotion mechanics and incentives.
- Monitor and analyze daily, weekly, and monthly sales and operational data to identify trends and opportunities for improvement.
- Approves repeat stock orders and transfers.
- Meet sales KPIs and implement strategies to improve store performance and achieve sales targets.
- Maintain a commercial mindset and continually identify and convert opportunities to drive store performance.
- Maintain a strong understanding of product sales performance and optimize sales of the available inventory.
- Conduct impromptu stock checking as well as half-yearly stock-taking of all stores to ensure inventory accuracy and reconciliation of inventory discrepancies.
- Identify and solve all maintenance and aesthetics issues to ensure the store reflects the brand well.
- Build and maintain familiarity with the local external environment, customers, competitors, and talent.
- The Ideal Candidate
- At least 5 years of relevant experience in retail operations or a related field.
- Strong leadership and management skills, with the ability to motivate and develop teams.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills with an eye for detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational and planning skills.
- Sales and results-oriented to drive and meet targets.
- Service-oriented with a great passion for the retail industry.
- Proficient in MS Office suites and other software applications.
- Familiarity with retail POS systems and inventory management processes.
- Able to work retail hours and on weekends.
- If you are a highly motivated and experienced Retail Operations Executive with a passion for delivering excellent customer service and driving store performance in the fashion retail space, we would love to hear from you.
- Please submit your application including your resume outlining your qualifications, experience, and expected salary.