Customer Service Ocean exports

Company Name: PT Dgl Expedisi Indonesia

Location: Jakarta Utara

Posted Date: 01/10/2024 11:19

Salary:

Job Description

  • Responsible for handling day to day operations at the Branch, from understanding the requirements of the customers, providing the best possible solutions in the market to ensure hassle free and timely execution of shipments.
  • Update the system when a new booking is received and coordinate with shippers to arrange the goods by Sea freight (for regular, sales generated, new shipments).
  • Coordinate with brokerage department to process the documentation work and get the custom documentation done on time. (Export Custom clearance)
  • Coordinate with the DGL warehouse team for the collection / delivery of the goods on time to CFS.
  • Coordinate with buying offices, 3PL providers to plan the shipments.
  • Upon receiving the customer requirements, start correspondence with the Shipping lines / Co-Loaders directly in order to get the best possible price for the customer.
  • Support the Ocean Export team to secure space with carriers/onwards as and when necessary.
  • Update both shippers & destination agents with Vessel planning.
  • Monitoring Cargo arrival at the seaport.
  • Received SI from customer and send to network to have green light and selling rates
  • Booking confirmed to shipper / truck coordinator
  • Monitoring shipment & Communication and send final data to shipping line
  • Send Pre alerts to agents and process necessary communications refer to shipment status
  • Update all related details relating to the shipments system
  • Customer services – communicate with shippers/ agents and arrange invoices and other related documents based on customer requirements
  • Create AMS / ISF / ACI
  • Submit Outward Manifest
  • Controlling payment credit terms
  • Monitoring & checking shipper’s and Cnee’s Doc (Comm. Inv, P.list, NPE, PEB, PIB, LPBC (if Any))

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