Company Name: PT Nusantara Ekspres Kilat
Location: Jakarta Utara
Posted Date: 28/09/2024 15:24
Salary:
Job Description
Job Description:
- Responsible for real time management to ensure right staffing availability, monitor handling time and daily agent productivity
- Key contact person for business continuity planning (BCP)/ Crisis management to ensure SL (service level) and AR (augmented reality) attainment
- First level support to agents on technical / tools related issue
Requirements:
- 2-3 years of experience as workforce planning or real time monitoring analyst
- Being able to work independently
- Being flexible and adaptable
- Ability to multi-task, prioritise and manage time effectively
- Demonstrate teamwork all the time
- Have a good expertise using CRM Ticketing System, Google Sheet and Microsoft Excel
- Willing to work in shifts
- Willing to be placed in Sunter, North Jakarta