Company Name: PT Medina Debeuz Indah
Location: Denpasar Selatan
Posted Date: 13/10/2024 02:29
Salary:
Job Description
Key Responsibilities:
1. Order Processing:
- o Receive orders through email, internal systems, or other platforms.
- o Accurately input order details into the company’s system, including product codes, quantities, delivery dates, and customer preferences.
- o Cross-check orders to ensure accuracy before submission for fulfillment.
2. Coordination with Departments:
- o Work closely with the Sales Support & Customer Success team to ensure all customer requirements are met.
- o Liaise with the Cost Control team to ensure the third-party partner (cold store) prepares the order for outbound logistics.
- o Collaborate with the Operations team to confirm deliveries are scheduled and executed on time.
3. Order Tracking and Fulfillment:
- o Monitor order statuses and ensure timely processing of all orders.
- o Follow up with operational to confirm receipt of goods and resolve any discrepancies or issues, such as missing items, incorrect deliveries, or delays.
4. Communication:
- o Keep internal teams updated on order status, delays, or any changes required for a successful delivery.
- o Maintain regular communication with customers, providing updates on order processing, delivery schedules, and addressing any concerns they may have.
5. Documentation and Reporting:
- o Maintain organized records of all orders, including invoices, shipment details, and delivery confirmations.
- o Generate regular reports on order status, errors, and improvements for the Merchandise Leader or Operations Manager.
- o Assist in developing and maintaining Standard Operating Procedures (SOPs) for order processing.
6. Issue Resolution:
- o Handle order-related inquiries from both customers and internal departments.
- o Proactively identify and resolve any issues that may cause delays or disruptions in the order fulfillment process.
Performance Indicators:
- · Order accuracy rate
- · Timely processing and fulfillment of orders
- · Customer satisfaction ratings
- · Internal communication effectiveness
- · Reduction in order errors and discrepancies
Persyaratan minimum:
Mencari kandidat untuk bekerja pada:
Senin:
Pagi
Selasa:
Pagi
Rabu:
Pagi
Kamis:
Pagi
Jum’at:
Pagi
- Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
- Pelamar harus memiliki KTP
Tanggal mulai kerja:
20 October 2024
Gaji yang diinginkan:
Rp4,000,000 per bulan