Company Name: PT Infinitium Solutions
Location: Jakarta Pusat
Posted Date: 13/10/2024 11:33
Salary:
Job Description
- WHY WE NEED YOU
- First point of contact, identifying nature of queries and routing to the appropriate team if required.
- To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level (SLA).
- To escalate to 2nd level support group when required with detailed description of the problem for further troubleshooting and resolution.
- Follow up and solve incidents; escalate incidents to Level 2 when unable to resolve at Level 1 and ensuring that service quality levels meet expectations.
- To monitor the escalation procedures and keep end-users informed.
- Take ownership, log, and co-ordinate all related queries and request from customers.
- Ensure all queries are logged and request to IT support ticket system.
- Customer on-boarding for all the payment services offer by company.
- Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem and verifies resolution of problem with the customers
- GOOD TO HAVE
- Candidate must possess at least a Bachelor’s Degree/Post-Graduate Diploma/Professional Degree in Information Technology/Business Studies/Administration/Management or equivalent
- Experience at least 2 year in administration & operation fields
- Multi-tasking and knowledge in E-Commerce/Payment Services are added advantages
- Willing to learn, positive attitude and self-motivated
- Has experience in Customer Service or at least passion in providing good service and resolving issues
- Strong sense of responsibility and good team spirit
- Good manner and communication skill
- Prepare reports and analysis for management review
- Graduates are welcome if able to provide strong portfolio on this position
- Speaking English must be
- Location work at central jakarta nearby sudirman station