Company Name: Pengiklan Anonim
Location: Jakarta Raya
Posted Date: 11/10/2024 14:20
Salary: Rp 7.000.000 – Rp 10.000.000 per month
Job Description
- Qualifications & experience
- Minimum 3 years of experience in Service Centre Management.
- Strong leadership, problem-solving, and excellent interpersonal skills.
- Excellent verbal and written communication skills, with an ability to handle clients and good quality expectations.
- Strong customer orientation and focus on delivering exceptional service, along with the ability to handle challenging situations.
- Have a solid understanding of managing service center expenses and maintaining healthy accounts receivable (AR), ensuring the P&L stays on track through effective budgeting and cost control.
- MBA / Bachelor’s degree from a reputable University majoring in Business, Operations Management, Electrical Engineering.
- Fluent in English and Mandarin to communicate with vendors.
- Tasks & responsibilities
- Lead the team to deliver an excellent customer experience. Resolve escalated issues promptly, ensuring customer satisfaction.
- Oversee daily operations to ensure efficient workflows, timely repairs, and adherence to brand standards. Implement procedures to boost productivity, reduce turnaround times, and maintain service quality while ensuring compliance with regulations and safety protocols.
- Manage administrative processes to align with business needs, comply with accounting and finance protocols for accurate transactions, and collaborate with teams to optimize workflows, resolve discrepancies, and maintain service quality.
- Analyze service performance metrics and track key performance indicators (KPIs) while preparing detailed reports for senior management. Identify areas for improvement and implement corrective measures to optimize performance.
- Collaborate with other departments for seamless service delivery and build strong relationships with vendors.
- Monitor spare parts inventory for accuracy and cost control. Address supply chain gaps, collaborate with suppliers for timely procurement, and implement effective inventory tracking systems to optimize part usage.