Company Name: Teleperformance Malaysia Sdn Bhd
Location: Jakarta Raya
Posted Date: 11/10/2024 10:13
Salary: RM 3,900 – RM 4,500 per month (MYR)
Job Description
- Job Details
Location:
Kelana Center Point, Petaling Jaya, Selangor
Shift:
5 working days (Rotational 9 hours shift)
- Who is Teleperformance Malaysia?
- Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
- So, what will you be doing as a Risk Operations Specialist?
- As a Risk Operations Specialist, your primary responsibility will be to effectively manage and mitigate risks within an organization. You will also be responsible for investigating and solving Fraud and Chargebacks related to and caused by payment related issues.
- Responsibilities
- Focus on handling customer escalation cases, including rejection reason checks and user analysis.
- Ensure adherence to SOP for relevant actions, such as proactive whitelisting and document submission.
- Analysts will focus on appeal cases from business lines and cases from customers with proof documents.
- Protecting the ecosystem, preventing fraudulent activity, and ensuring compliance with TOS and policies across a global user base.
- Requirements
- Minimum Degree in accounting, finance relevant with Fraud, Chargeback and Appeal
- Proficiency in English and Bahasa Indonesia
- Working experience (at least 1- 3 years) with Fraud Manual Review, preferred.
- Experience in Payment services and Fraud and Risk Operations is an added advantage where included CCDC, PAYPAL, E-wallet and so on.
- Willing to work rotational shift
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