Company Name: PT Mindo Small Business Solutions
Location: Yogyakarta
Posted Date: 11/10/2024 10:03
Salary: Rp 2.500.000 – Rp 3.500.000 per month
Job Description
- We are looking for fluent English speakers to join our growing Guest Service Department. If you are a fluent English speaker and have some customer service experience, you are welcome to apply.
- Responsibility
- Responding to emails and live chats originating from overseas customers.
- Initiate a phone call with overseas customers.
- Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
- Handling and resolving customer complaints.
- Communicating and coordinating with colleagues and internal departments.
- Requirements
- Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
- Have a good problem analysis and problem-solving skills.
- Fluently English Speaking with no accent
- Comfortable using computers.
- Fast learner on new software
- Preferably have the experience with customer service/call, center/banking, tele-sales / online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
- Can successfully communicate with the customer to gather information and learn about their needs and expectations
- Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
- Applicants must be willing to work 24 hours shifting system