Company Name: DHL Express Indonesia
Location: Jakarta Selatan
Posted Date: 09/10/2024 13:53
Salary:
Job Description
- YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
- Would you like to become part of the world’s most international company?
- A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
- Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
- Grow YOUR career with DHL today!
- YOUR TASKS
- Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients. Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient, confident and proactive point of contact to customers.
Main Responsibilities:
- Maintain existing DHL customers by telephone within on regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Manage a portfolio of customers via telephone.
- Act as Telesales customers’ main contact for DHL, responding and satisfying their sales and post-sales requirements. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Achieve revenue and shipment performance aligned with country’s target and guidance.
- Continue to obtain new customers and ensure they trade profitably.
- Responsible for the continuous growth of the Active Customers within portfolio.
- Qualifications
YOUR PROFILE:
- Minimum Bachelor Degree with related experience
- Excellent telephone skills, and communication skills (English and Bahasa Indonesia) – spoken and written.
- Able to relate well with people from a wide variety of backgrounds.
- Good analytical thinking to evaluate both numerical and narrative information.
- Initiative to take action, make decisions, and proactively do things for both current and future opportunities.
- Works cooperatively with others to achieve group goals.
- WHAT WE OFFER
- Strong career support in an international environment
- Great culture and colleagues
- Various benefit program
- Access to comprehensive learning programs
- BECOME PART OF OUR TEAM
- If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organisation whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – We look forward to receiving your application!