Company Name: PT. KOPI BINTANG INDONESIA
Location: Makassar
Posted Date: 09/10/2024 16:08
Salary:
Job Description
Key Responsibilities:
Travel Requirements:
Must be able to travel up to 80% of the time, with occasional extended trips (up to three weeks or more) during critical training periods.
Liaison Role:
Serve as the primary point of contact between HQ, zona and franchisees.
Barista’s Training:
Train direct barista and franchisees focusing on profitable operations.
Rollouts & Training Sessions:
Conduct rollout and training sessions for Limited Time Offers and New Menu Item launches.
New Store Openings:
Train barista in preparation for new store opening
Weekly Reporting:
Submit weekly updates to the direct supervisor, detailing recent store visits, issues, and strategies.
Training Material Updates:
Continuously review, revise, and help update training materials to ensure they are current, accurate, and effective.
Visit Coordination:
Work with franchisees and management teams to coordinate store visits and training sessions, ensuring clear objectives and follow-up.
Brand Advocacy:
Act as a strong advocate for the stores and franchise partners, providing Tomoro’s Leadership with essential insights into the realities of day-to-day operations while ensuring clear, two-way communication. Always uphold and represent Tomoro’s decisions, directives, and standards.
Consultation Services:
Provide franchisee and management consultation in areas such as:
- Brand Integrity
- Franchise Relations
- Operations Execution, including Service, Food Standards, Cleanliness, Maintenance, and Security
- Operating Profitable Operations/P&L Consultation
- Physical store Maintenance
- Assessment, Goal Setting, and Action Planning for Desired Results
- Guest Service Skills (e.g., resolving complaints)
- Management Team Coaching & Structure
- Follow up with third party inspections and implement actions plans for corrective action
- Deliver difficult messages and hold Franchise Partners and their teams accountable to standards
- Employee Relations
Qualifications:
Experience:
- Minimum of 3 to 5 years of Store management experience, with at least 3 years as a Trainer.
- Extensive management experience in coffee chain concepts.
- Proven track record of financial success in F&B operations,
- Exposure to multi-unit operations, preferably within a franchise environment.
Operational Skills:
- Strong understanding of operating standards, systems, and procedures.
- Ability to analyze operational situations, develop, and execute action plans.
- Self-directed, with a sense of urgency and holds self-accountable to deadlines and commitments.
Communication & Training:
- Excellent communication, training, and coaching skills.
- Strong verbal and written communication abilities.
Technical Skills:
- Fully computer literate, proficient with POS systems and software applications, including Excel, MS Word, and Outlook.
Industry Awareness:
- Remains informed about industry trends and participates in relevant courses, with approval from their supervisor.
Beverages Collaboration:
- Assist in the introduction of new menu items and equipment, including field demonstrations, product procurement, and preparation methods.