Company Name: PT. Bali Properti Konstruksi
Location: Badung
Posted Date: 08/10/2024 08:05
Salary: Rp 3.500.000 – Rp 5.000.000 per month
Job Description
- Bali Home Immo Property has a well-versed and highly skilled team of real estate agents passionate about the island and its people. The team handles the rentals and sales inquiries for both rentals and sales listings.
- We are looking for a friendly, enthusiastic, and proactive Customer Service Representative to join our team and help us deliver outstanding customer experiences.
- Preferably, candidates should be located around the Canggu / Uluwatu area.
Job Description:
As a Customer Service Representative, you will be our customers’ first point of contact. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Your main duties will include:
Customer Support:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Issue Resolution:
Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
Product Knowledge:
Maintain a deep understanding of our products and services to provide accurate and relevant information to customers.
Order Processing:
Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
Feedback Management:
Collect and document customer feedback and escalate issues to relevant departments when necessary to ensure continuous improvement.
Record Keeping:
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Team Collaboration:
Work closely with other departments to address customer needs and improve service delivery.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
- Proven customer service experience, preferably in a call center or customer support role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational skills and attention to detail.
- A positive attitude and a passion for helping people.
- Not afraid to work outside
- Speak English fluently
Preferred Skills:
- Experience in Customer service is a must.
- Multilingual abilities are a plus.
- Familiarity with e-commerce platforms and order management systems.