Company Name: PT Monotaro Indonesia
Location: Jakarta Raya
Posted Date: 08/10/2024 09:39
Salary:
Job Description
- Key Responsibilities
- Service Expansion Strategy and Execution
- 1. Analyze customer needs and develop new services or products to meet market demand.
- 2. Identify market trends and customer needs to build a competitive service lineup.
- 3. Develop customized solutions that provide value beyond customer expectations.
- Strengthen Existing Customer Relationships
- 1. Build and maintain strong, ongoing relationships with customers, increasing customer retention and loyalty.
- 2. Proactively gather and implement customer feedback for continuous service improvement.
- 3. Implement processes and tools to enhance customer satisfaction.
- Lead and Optimize Internal Operations
- 1. Lead the internal operations team to build efficient workflows and drive process improvements.
- 2. Collaborate with various departments to ensure smooth business execution.
- 3. Introduce digital tools and automation solutions to enhance operational efficiency and resource allocation.
- Data Analysis and Performance Management
- 1. Make data-driven decisions by analyzing customer purchasing trends and market movements.
- 2. Monitor key performance indicators (KPIs) and develop improvement strategies.
- 3. Propose and execute business strategies based on both quantitative and qualitative data.
- Team Management and Development
- 1. Lead a cross-functional team, fostering strong collaboration across departments.
- 2. Provide mentorship and guidance to team members, setting goals and conducting performance reviews to support their growth.
- 3. Drive new initiatives and maintain high team morale and motivation.
- Requirements
Mandatory Qualifications:
- 1. 5+ years of experience in business development or operations leadership in B2B e-commerce or a related field.
- 2. Proven track record in customer engagement and service expansion.
- 3. Experience as a team leader with strong management skills.
- 4. Strong analytical ability and data-driven decision-making skills.
- 5. Experience in working with cross-functional teams.
- 6. Problem-solving skills and excellent communication abilities.
- 7. Fluency in business-level English (mandatory).
Preferred Qualifications:
- 1. Knowledge of e-commerce platform development and operations.
- 2. Experience in service innovation and development.
- 3. Experience in introducing digital tools and automation solutions.