Company Name: Perseroan Terbatas Blue Hour Management
Location: Seminyak
Posted Date: 07/10/2024 07:42
Salary: Rp 4.000.000 – Rp 5.500.000 per month
Job Description
- Luxury Villa Bali, a premier villa management company in Bali, is seeking an experienced and dedicated professional to join our team as a Reservation Staff.
Job Description:
- Manage and optimize the villa reservation system to ensure maximum efficiency and accuracy
- Handle reservation requests from high-end clients and travel agencies with utmost professionalism
- Handling booking and inquiries from all sources (OTA, Direct, WhatsApp, etc)
- Liaise with the Operations team to ensure villa readiness, including special guest requests and preferences
- Work closely with the Concierge team to arrange additional services such as airport transfers, in-villa dining, and excursions
- Resolve reservation-related issues promptly and efficiently, ensuring guest satisfaction at all times
Qualifications:
- Minimum 1 years of experience in luxury hotel or villa reservations
- Excellent communication skills in English is mandatory – must be fluent in both spoken and written English
- Experience with channel management and online travel agencies (OTAs)
- Strong multitasking abilities and capacity to work effectively under pressure
- Meticulous attention to detail and robust problem-solving skills
- In-depth knowledge of the luxury tourism industry, particularly in Bali
- Ability to work seamlessly across departments, fostering a collaborative work environment
- Strong interpersonal skills to effectively communicate with both internal teams and external partners
- Capability to handle sensitive information discreetly and maintain confidentiality