Company Name: PT Home Credit Indonesia
Location: Jakarta Raya
Posted Date: 07/10/2024 10:27
Salary:
Job Description
Responsibilities:
- Ensure new hire have all the skills needed to sell, including product and process knowledge, sales skills, and or any information related to selling by conducting an in class and on the job training
- Conduct a regular training/briefing related product and process knowledge, sales skills, and/or any information based on description of process and/or product given on timely manner
- Monitor and improve sales performance of new joiner and experienced operators through improvement activities and/or any training activities
- Monitor and evaluate the effectiveness of all training activities and do a follow up action to improve the product and process knowledge
- Provide reports regarding improvement activities
- Coordinate with content team to provide a best practice sharing or any improvement ideas of the current process in order to improve the effectiveness and the efficiency
- Coordinate with content team in managing a positive culture and support the improvement of engagement in CRM Operation to increase the motivation of Telesales and support team, also reduce the attrition
- Operate and maintain e-learning platform in terms of daily neccesities
- Minimum Qualifications and Experience
- Minimal 1-2 years in training area and exposure in Telesales and Marketing
- Strong communication both in English and Bahasa (written and spoken)
- Excellent presentation skills with the ability to develop creative instructional material that can be easily understood
- Proficient in MS Office skills,
- High attention to detail and accuracy
- Creative and analytical thinker
- Proactive, fast learner, and able to work in a team
- Excited in target oriented environment with tight deadline and minimum supervision