Customer Concierge

Company Name: PT Teman Perempuan Sehati

Location: Jakarta Selatan

Posted Date: 07/10/2024 14:02

Salary:

Job Description

1. Appointment Scheduling & Reschedule:

  • – Manage and schedule appointments for patients, coordinating with healthcare providers and administrative staff.
  • – Confirm and remind upcoming appointments and assist with rescheduling when necessary.
  • – Provide information regarding the procedures for rescheduling and canceling appointments.
  • – Assist patients in the process of changing or canceling appointments in accordance with clinic policies.

2. Customer Service:

  • – Maintain key customer accounts by developing relationship with them
  • – Checking in and maintain relationship with patients after their consultation and treatment on their results to ensure positive patient experience
  • – Respond to all patient inquiries regarding the medical services offered, clinic procedures, and general information about the clinic.
  • – Provide initial support for medical complaints while adhering to clinic policies (without offering a medical diagnosis).
  • – Provide patients with information about service packages, ongoing promotions, and recommend services that suit their needs.
  • – Encourage patients to take advantage of available promotions and service packages.
  • -Ensure to use a friendly and polite voice tone to communicate with patient
  • – Address patient concerns and ensure a positive patient experience.

3. Administrative Support:

  • – Assist with administrative tasks, including data entry, filing, and maintaining patient records (EMR).
  • – Manage messages, and emails with professionalism and efficiency.
  • – Handle billings, payments and signing off on procedures

4. Coordination with Healthcare Team:

  • – Collaborate with customer concierge offline, and clinic manager to ensure seamless patient flow and optimal clinic operations.
  • – Communicate effectively with the healthcare team to address patient needs and concerns.

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