Contact cnter Supporting Team (SPV, TL, Trainer, QA, SME, WFM, RTFM) – YGYAKARTA

Company Name: PT Transcosmos Indonesia

Location: DI Yogyakarta

Posted Date: 07/10/2024 15:51

Salary:

Job Description

  • 1. Monitoring Contact Center operations and coordinating to maintain KPI achievement according to SLA.
  • 2. Make reports on customer complaints and follow-up actions on customer complaints.
  • 3. Coaching/training to Contact Center Agents.
  • 4. Analyze and assess the performance of the Contact Center Agent.
  • 5. Maintain Contact Center KPI parameters such as CSAT, AHT, FCR, so that they remain in accordance with the SLA.
  • Requirement
  • 1. Must Have 1 year experience as TL/QA/RTFM/Trainer/Contact Center Supervisor (Supporting staff who have experience in the Contact Center Industry at BPO are welcome to apply)
  • 2. Educational Background Min D3 all literature
  • 3. Active and Good communication in English
  • 4. Understand the job desk according to the position applied for
  • 5. Willing to place in Yogyakarta
  • 6. Can join as soon as possible

Apply Here

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