Company Name: LAZADA.CO.ID
Location: Jakarta Raya
Posted Date: 05/10/2024 02:42
Salary:
Job Description
- Job Description
Team and Role Introduction:
- Reverse Ops – Reverse differentiation, Returns elevation and UX / Reverse Friction Reduction via reducing reverse contacts, DRTM disputes, E2E dispute reso and optimizing Refunds only coverage
Responsibilities:
- BPO
- -Reverse Operation management 6 ventures
- – Manage reverse operations performance, including dispute and refund services, to achieve targets
- – Provide guidance and recommendations on reverse procedures by developing solutions, standard operating procedures (SOPs), and tools to ensure service quality for vendors
- – Conduct weekly and monthly performance reviews with vendors
- – Collaborate with vendors to improve performance
- Project & Initaitves
- – Conduct performance analysis at the country or Southeast Asia (SEA) level and initiate projects to enhance key performance indicators (KPIs)
- – Provide hands-on support and project management for projects aimed at improving quality and / or increasing asset recovery yields
- – Reduce operating costs by developing reverse processes and collaborating with other departments to drive results
- Report
- – Provide a weekly and monthly summary of performance to the function lead [BAU]
- – Conduct adhoc analysis as required.
- Job Requirements
Requirements/Qualifications(must have):
- – Bachelor’s degree in related field, or equivalent experience
- – 3-5 years of experience in operations, or process improvement
- – Excellent communication skills as this role will required collaboration and alignment with multiple teams
- – Strong analytical skills to conduct data-driven decisions
- – Be creative in problem-solving
- – Proficient in Project Management
- – Proficient in Excel and PowerPoint
- – Adaptable availability and willing to put in additional effor
- t- Experience strategizing with Remote monitoring Management is preferable