Company Name: Cartrack
Location: Jakarta Raya
Posted Date: 04/10/2024 10:55
Salary:
Job Description
- Job Summary
- Do you take ownership, embrace challenges, and love problem-solving?
- Are you passionate about technology and able to perform under pressure?
- We’re a world-leading smart mobility SaaS tech company with over 2,000,000 subscribers across 23 countries and we’re looking for a Technical Manager to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
- What’s the role
- We are looking for a savvy Technical Manager partnering with the business to support the growth of the business. In this role, you will need to lead a team of technical operations and control room staff ensuring timely support on the technical aspect of the project implementation and customers’ concerns.
- Responsibilities
- Operations/Technical
- Manage daily operations, including manpower deployment and contingency planning within the technical department.
- Maintain ownership of OTRS ticket tracking, ensuring SLAs are adhered to, and promptly escalating issues, with follow-through until resolution.
- Handle and resolve technical issues faced by customers in a timely and efficient manner.
- Manage and deliver custom requests from customers, such as web service integrations and customized reports.
- Ensure that department productivity targets are consistently met.
- Continuously monitor product health, detect any anomalies, and initiate prioritized repairs when necessary.
- Recommend improvements and enhancements to optimize system performance.
- Analyze market trends and customer feedback to inform and enhance product development efforts.
- Provide product and system training to both internal teams and customers as required.
- Review and approve vendor services, ensuring associated costs are well-managed and justified
- Requirements
- Bachelor Degree in Engineering with strong electronics / technical experiences
- Minimum of 5 years’ experience in the role and experience in managing and grow a team.
- Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage
- Proven track record in incident and troubleshooting management
- Good leadership and people management skills and ability to work under pressure
- Excellent communication and interpersonal skills
- Hands-on and a can-do attitude
- Technically independent with good initiative
- Strong analytical and problem-solving skills with an out-of-box approach in providing solutions