Company Name: CTC.COM.AU Pty Ltd
Location: Denpasar
Posted Date: 04/10/2024 11:07
Salary: Rp 3.500.000 – Rp 5.000.000 per month
Job Description
- Please carefully read the full text of this job ad before applying.
- If you know what it takes to be a good customer service and have the confidence to work in a team then you may be the perfect candidate for our Customer Care Team
- Stable Group runs 7 days a week phone answering service for Australian clients. Requiring constant training and monitoring towards improving the client’s call experience as well as optimising our team’s potential to grow.
- Curently we have a well established office in Jakarta and planing to open remote office in Bali area.
Looking for a person who:
- ● Is a proactive team player
- ● Can lead and motivate from good to great.
- ● Has proven experience that can relate to the nature of the role
- ● Thrives in a role where flexibility is a must, adaptability is required and initiative is paramount
- ● Exceptional communication skills (Near native English speaking) – You will be receiving calls from Australian customer
- ● Strong English call center experience will be preferred
- ● Possess the willingness to learn and develop
- ● Has a fun and outgoing personality
Responsibilities:
- Overseeing all activities within the team and providing guidance to each end’s goal.
- Data analysis and reporting; including developing sales and marketing reports, monthly sales activity as well as flash figures.
- Telephone answering (Australian clients)
- Ensure to track and store monthly systems production reports.
- Evaluate market information and prepare reports as well as rate analysis required for management and sales staff.
- Assist sales and marketing staff as necessary at any phase of sales plus marketing efforts.
- Support to develop marketing collateral.
- Data entry to an online booking system and related administrative tasks.
- Assist and support management team.
- Assisting practicioners.
- Conflict resolutions.
- To be successful you are degree qualified and have proven extensive experience in related field. You have demonstrable excellent communication and relationship skills in addition to knowledge in various social media platforms, database management, email, social and website strategies will be an advantage.
- Requirements
- a Bachelor’s Degree, Linguistics/Languages, Business Studies/ Administration/ Management, Personal Services, Marketing, Commerce or equivalent.
Required language:
English (Good and effective communicator).
- Experience abroad is highly regarded.
- At least 2 years of working experience in a related field is required for this position. An acting team leader role or supervisor / coordinators experience specializing in customer care or equivalent will be an advantage.
- Punctual and must be able to accept roster changes and public holiday shifts.
Working hours 8 hours a day between:
5:00/6.00 am to 2:00/3:00 pm Monday to Friday or over the weekend (if needed).
- Lives within 1-hour travel time of our office (Bali Are – TBA)
- we would like you to answer the following questions in your application letter and submit these anwers in audio format along with your CV at the time to the application.
- Why do you think this job is right for you?
- As we work on Australian time this means it is a Monday to Friday 5.00/6.00 am to 2.00/3.00 pm Indonesian time. Can you please let us know how you would manage the early starts?
- Please tell us something about your current/last job and when you will be available to start working with us.
- What is the biggest challenge for this position (customer care team)?
- How would you work a team with a variety of team member’s background?
- We work through Indonesian public holidays, which means you might need to spend time away from your family in those days. Please let us know if this is fine with you and how your family will take it?
- Please sumbit your answers to recruitment[at]stablemassage[dot]com[dot]au by receoding your anwers along with updated CV
- In advance, thank you very much for your interest and we are looking forward to your reply.
- Only applications with pre screening answers will be processed and considered.