Company Name: PT Rajawali Berdikari Indonesia
Location: Semarang
Posted Date: 04/10/2024 11:34
Salary: Rp 3.599.000 – Rp 3.600.000 per month
Job Description
- Monitoring and evaluate Customer Service Agent from Omnichannel
- Evaluate Customer Service Agent performance based on established criteria, such as response speed calls, problem handling skills, and ability to interact with customers
- Provide training and development to agents to improve skills and competency in handling customer interactions
- Analyze data from customer-agent interactions to identify problems and look for ways to improve the quality of service
- Create reports data statistic to monitor contact center performance and take necessary actions to improve the quality of service.
Requirement:
- The candidate at least have a Diploma, Bachelor’s Degree in any field
- Experience as Quality assurance contact center, preferably min 1 year experienced
- Must be proficient with microsoft office (Expert word & Excel)
- Excellent English communication skills, both verbal & written in English (Value added)
- Excceptional listening and analytical skills, attention to detail dan problem solving skills