Company Name: PT Domino Printing Indonesia
Location: Jakarta Utara
Posted Date: 04/10/2024 18:46
Salary:
Job Description
You will be responsible for:
- Running and managing the company’s technical support and customer service department including delegating and directing technical and service tasks, monitoring the progress of current projects, and managing technical and service team members
- Handling customer complaints, concerns or problem quickly and professionally to maintain good customer relationships, ensure repeat customers and to lessen recurring issues.
- Setting, maintaining, resolving service desk problems, evaluating and improving its efficiency of service methods to increase the service desk’s productivity and customer service.
- Implementing and managing in depth pre-release testing and quality procedures, for both software and hardware, including product certification and compliance, product testing and evaluations and liaison with suppliers.
- Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
- Ensure new employee get proper Technical training as company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes.
Your requirement will be:
- Bachelor’s degree in engineering, business, or related field
- Min 3-5 years experience in managing technical and service department (especially in industrial product) preferably Multinational Company.
- Passionate about customers, technology and processes with a strong desire to continuously develop and improve long term business relationship with customers.
- Strong industry knowledge.
- Excellent active listening and customer service skills.
- Superb work ethic and a growth mindset.
- Excellent technical, strong creative thinking and problem-solving skills.
- The ability to remain professional under pressure.
- Good leadership and team working skills.
- Good English communication and presentation skills
- Computer literate (Microsoft Office, email, internet,etc)
- If you are interest and would like to take these challenge please submit your updated CV and apply via Jobstreet.