Admin Reservation

Company Name: PT Smart Property Management Solutions

Location: Badung

Posted Date: 04/10/2024 14:47

Salary:

Job Description

  • We are looking for a reservation admin to answer inquiries and assist our customers with their bookings at our rapidly expanding property management company.

Requirements:

  • •⁠  ⁠High school diploma
  • •⁠  ⁠Proficient in English Language
  • •⁠  ⁠Excellent written and verbal communication skills.
  • •⁠  ⁠Customer-service experience.
  • •⁠  ⁠Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • •⁠  ⁠Proficient in microsoft office suite and Google drive tools
  • •⁠  ⁠Able to work in a rapid pace environment

Advantages:

  • •⁠  ⁠C1 or C2 English Language certification or any equivalent English language certification (TOEFL, etc…)
  • •⁠  ⁠Experience working in sales or public relations, preferably in the hospitality or travel industries.
  • •⁠  ⁠Experience in OTA platforms, basic knowledge of booking procedures and softwares

Reservation Agent Responsibilities:

  • •⁠  ⁠answering messages on OTA platforms
  • •⁠  ⁠answering messages on all platforms we use with our customers/guests
  • •⁠  ⁠managing reservation requests on OTA platforms
  • •⁠  ⁠arranging all reservation related activities and services
  • •⁠  ⁠Administration of all reservation related information
  • •⁠  ⁠assisting the property managers to accommodate customers requests
  • •⁠  ⁠Making reservations, keeping track of all customers inquiries
  • •⁠  ⁠Communicating with our partners and to ensure that all customers request and reservations are on track
  • •⁠  ⁠Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • •⁠  ⁠Helping to plan travel itineraries by suggesting local tourist attractions and places of interest.
  • •⁠  ⁠Processing payments and sending confirmation details to customers.
  • •⁠  ⁠Selling and promoting reservation services
  • •⁠  ⁠Answering any questions customers might have about the reservation process.
  • •⁠  ⁠Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Apply Here

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