Company Name: PT Essei Perbama
Location: Jakarta Raya
Posted Date: 01/10/2024 14:54
Salary: Rp 10.000.000 per month
Job Description
- Essential Duties and Responsibilities
- Quotation of Transactional Opportunities
- Coordinate quote creation per project/opportunity by optimising the basket size & pricing within the agreed DoA and customer’s service level agreement
- Establish the maximum basket size for each opportunity alongside the sales team
- Drive a digital culture
- Drive Transactional Quotation Process Discipline
- Instill transactional quotation process discipline and excellence in execution while holding sales managers accountable to quality and accuracy
- Working alongside the business analytics team to ensure the most relevant reports, dashboards and insights are provided to sales leadership to enable action and agility based on data-driven decisions
- Provide feedback to sales leadership on customer feedback, performance measures and process improvements
- Customer Experience
- Handle customer escalations regarding quotation working with stakeholders in business units as required for support and ownership
- Obtain first-hand insights on Customer/Partner issues and aspirations through targeted engagements
- Provide improvement recommendations to enhance the customer experience
- Required Job-Related Experience
- Essential
- Experience working in a quotation role with varied and complex processes
- Knowledge of Special Pricing Agreements (SPAs) and application
- Knowledge of how SPAs apply to orders and pricing discrepancy management
- Experience in working with sales stakeholders in supporting customer enquiries and issues
- Experience in resolving issues with customers
- Experience in identifying inefficiencies and opportunities for improvement of work processes
- Excellent communication skills
- Strong analytical skill with good attention to detail
- Understanding of bFO salesforce.com and ERP (SAP)
- Knowledge of using Special Pricing tools (CPQ)
- Able to organize and manage multiple tasks at the same time to meet deadlines
- Able to remain focus when under pressure to provide excellent services
- Effectively prioritize tasks and manage time during peak times of the year
- Self motivated and agile learner, constantly keep abreast of industry practice
- Desirable
- Sound knowledge in using Office 365 suite of applications for efficiency and collaboration
- Experience with complex data sets, e.g. SQL, VBA.
- Personal Attributes
- (e.g. language and technical skills)
- Fluent in English with excellent communication skills
- Experienced in using Excel and quick to learn new software
- High level of attention to detail
- Adaptability, Customer Focus, Drive for Results, Collaboration, Analytical Problem Solving, Organized & Discipline
- Education and Qualification Requirements
- Bachelor degree
- Relevant quotation and related technical experience