Company Name: PT Harrisma Informatika Jaya
Location: Jakarta Barat
Posted Date: 01/10/2024 13:02
Salary: Rp 14.000.000 – Rp 18.000.000 per month
Job Description
Presales & Technical Consultant for Handy Talky (HT) / Digital Mobile Radio Product & Solution:
- Who handles technical duties, tandem with sales focused on selling Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
- Is a technical who responsible do job on support in the technical side, such as survey, presentation, design, sizing, POC, creating BOQ, troubleshooting, project management, installation, setting, documentation, training and giving a solution to customer about Handy Talky (HT) Product Solution.
- Also involve with all aspects of After Sales Division task, service center, helping sales team, partner and end user about the product & solution.
Main Duties:
- Tandem with sales team to find and managing project (end user & partner), selling the products Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
- Presentation to Customer from beginning until Technical Specification, How to Install, How to Operate/Used and How to Troubleshoot.
- Provide technical skill and onsite support to customer, such as project management, survey, setting, installing, configuring, monitoring vendor and subcon to partner or end user / customer about Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
- Do technical support, project management, vendor / subcon coordination from project survey until reporting related with customer requirement on Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
- Make sure installation success, and no complain from customer.
- Conduct product training to sales team, partner and customer / end user.
- Lead and supervise a team of service center professionals, providing guidance and support as needed.
- Develop and implement strategies to enhance service quality and efficiency.
- Resolve customer issues and complaints promptly and effectively.
- Develop and maintain strong customer relationships through regular communication and follow-up.
- Prepare reports and presentations to track and communicate service performance.
Requirements:
- Maximum 35 years old.
- Having experience minimum 3 years in Technical Project / Presales Consultant Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution is a must.
- Having experience in Service Center will be preferred.
- Strong background and experience in tender process & creating project from beginning until ending is preferable.
- Able to communicate & presentation in English both oral and written is a must (active).
- Computer skill is a must (Ms.Office, Ms.Outlook, Internet, etc).
- Able to work independently as well as in a team and self motivated.
- Willing to work in west Jakarta – Puri area ( Head Office ) and ready to business trip to outside jabodetabek area for creating, presentation, installation & implementation project.