Company Name: Teleperformance
Location: Jakarta Selatan
Posted Date: 01/10/2024 09:04
Salary:
Job Description
- Responsibilities
- Develop reporting dashboards for stakeholders that will allow them for better and more efficient decision making.
- Review reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.
- Frontend development on PBI/Reporting dashboards on Excel.
- Training end users – I.e. consumer of the dashboards.
- Understand Business needs and requirements.
- Responsible for reporting process implementation.
- Customize end user reports.
- Update standard reports.
- Maintain confidentiality relative to organizational strategies, objectives, and practices.
- Participate in functions/meetings as required.
- Work on special projects as needed
- Requirements
- Minimum 1 year call center experience.
- Ability to understand, analyze and report on call center metrics.
- Must demonstrate basic analytical, numerical, and problem solving skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be enterprising, diplomatic and proactive in solving problems.
- Ability to work with and apply to practical situations mathematical concepts such as addition, subtraction, multiplication, division, fractions, percentages, and ratios.
- Excellent verbal and written English communication skills. Ability to effectively present information across all levels of the organization.
- Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast-placed, shifting priority environment.
- Proficient in MS Excel.
- Flexible schedule and impeccable attendance record.
- Ability to write reports, business correspondences, and procedure manuals