Company Name: PT. Vitality Development Group
Location: Kuta Utara
Posted Date: 01/10/2024 14:39
Salary: Rp 7.000.000 – Rp 10.000.000 per month
Job Description
Position Overview:
- The Community Engagement Executive is responsible for fostering and maintaining strong relationships within the community, both internally (members) and externally (partners and stakeholders). The role focuses on driving engagement, and ensuring a vibrant and collaborative atmosphere. This individual plays a key role in enhancing member satisfaction and promoting a positive brand image through active interaction and engagement initiatives.
Key Responsibilities:
Member Engagement & Support:
- Build strong relationships with members to understand their needs and promote interaction and collaboration within the community.
- Proactively gather feedback from members and take steps to improve their overall experience.
Event Planning & Coordination:
- Plan, organize, and execute community events, workshops, and networking opportunities that align with the interests of the members.
- Collaborate with external partners, sponsors, or organizations to bring added value to community events and activities.
- Manage event logistics, including vendor coordination, venue setup, and promotional activities.
Community Growth & Development:
- Identify opportunities to expand community engagement through partnerships, sponsorships, and collaborations with external organizations.
- Work with the marketing team to promote community events, activities, and member success stories through various channels (social media, newsletters, blogs).
- Contribute to growing the member base by actively engaging potential members through tours, consultations, and onboarding.
Reporting & Analytics:
- Track member engagement, participation in events, and overall satisfaction through surveys and feedback.
- Prepare reports on community engagement metrics and make data-driven recommendations to improve member experience.
- Monitor trends within the community to anticipate future needs and opportunities for improvement.
Job Requirements:
Experience:
- Minimum 1-3 years of experience in a customer-facing role, community management, event coordination, or a similar field.
- Previous experience in coworking spaces, hospitality, or customer service roles is a plus.
Skills & Abilities:
- Ability to communicate smoothly in English is a must.
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.
- Excellent organizational skills, able to manage multiple tasks, events, and priorities simultaneously.
- Creative problem-solving skills, with the ability to handle member concerns and find solutions that enhance the community experience.
- Proficient in using apps/platforms such as Notion, Slack, Trello, Zendesk, Kommo, etc.
Personal Attributes:
- A people-oriented individual with a passion for community building and fostering relationships.
- Energetic, proactive, and self-motivated with a high level of initiative.
- Able to work independently while also being a team player.
Other Requirements:
- Availability to work flexible hours, including some evenings or weekends for events.
- Experience with social media management and content creation is a plus.