Company Name: PT. Modular Kuliner Indonesia
Location: Yogyakarta
Posted Date: 29/09/2024 11:51
Salary:
Job Description
Key Responsibilities:
- Respond to and resolve customer complaints across all chat platforms, ensuring each issue is addressed in a timely and professional manner.
- Investigate customer complaints to determine the root cause, identify potential fraud, and take corrective action when necessary.
- Accurately input all complaint details into the system, ensuring all necessary data is captured for reporting and tracking purposes.
- Identify, troubleshoot, and escalate technical issues that may arise during the complaint resolution process, coordinating with the tech support team when needed.
Qualifications:
- Proven experience in customer service or complaint resolution (experience in chat support is a plus).
- Strong problem-solving skills with the ability to investigate and analyze complex issues.
- Attention to detail for accurate data entry and record-keeping.
- Familiarity with basic technical troubleshooting processes.
- Excellent written communication skills, particularly in responding to customers through chat.
- Ability to work in a fast-paced, high-pressure environment.